Need a hand? Contact support for questions about games, account access, deposits or withdrawals, technical issues, or general feedback. Choose the contact option below and include your username when writing about an account. Never send your password or full card details by email. General support is available every day, with phone assistance during the hours listed. For non-urgent enquiries, use the relevant email address and include a brief description and relevant error details so we can direct your message.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account access, deposits, withdrawals and technical help |
| General enquiries | [email protected] - general questions and feedback |
| Affiliate enquiries | [email protected] - affiliate and partnership enquiries |
| Phone | +61 2 9186 4732 - phone assistance |
| Working hours | Email and live chat: 24/7; phone: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line and your current contact details so your message can be handled without unnecessary delays. Please make sure the information you provide is accurate and relevant to your request.
Send us a message
Response Time
Most support requests receive a reply within one business day. Send your query through live chat or email and include your account details where relevant. More complex issues may take longer to resolve, depending on their nature and the information needed. Please keep your account email accessible so you can respond if we need further details.
Feedback
Have a suggestion, idea or comment about the website? Send it to us - your feedback is reviewed carefully and helps us improve our service and user experience. Tell us what works well or what could be clearer, from games and account features to payments and mobile access. We value your input and welcome practical ideas for making the site better.